Help Center

A Spiritable is a one-of-a-kind, AI-generated creature you design, name, and collect. Here's the flow from idea to collectible:

Most creative actions use tokens. Paid plans include a monthly token allowance, and you can buy more anytime. Current costs:

A few things worth knowing:

• When tokens come off: Generating a Spiritable deducts tokens as soon as the image is created — 10 for a text prompt, 20 when you generate from a reference image. Editing or regenerating within that same creature is free for your next three attempts. You don't need to save it to keep it: it's yours from the moment it's generated, and leaving the page won't undo the charge or lose your creature.
• The free Starter plan includes one Spiritable creation to try things out. Animation is available on paid plans.
• You're only charged when a generation succeeds. If something fails, tokens aren't deducted.
• Monthly plan tokens refresh each billing cycle. Purchased token packs never expire and stack on top of your monthly allowance.

Compare plans or top up on the Pricing page.

You can manage everything from your Account page:

• Change or cancel your plan: open Manage subscription to update your plan, payment method, view invoices, or cancel. Cancelling stops future charges and keeps access until the end of your billing period.
• Buy more tokens: use Purchase tokens to grab a one-time token pack.
• Edit your profile: update your display name, bio, and profile photo from your public profile.

Payments are processed securely by Stripe; we never see or store your full card details.

In short:

• Subscriptions: cancel anytime. Cancellation takes effect at the end of your current billing period, and we don't charge you again after that. We don't provide prorated refunds for partial periods.
• Token packs: these are one-time purchases of digital credits. Tokens you've already used aren't refundable. If you haven't used any tokens from a recent pack, contact us and we'll review a refund request.
• Charged in error or a failed generation? Reach out and we'll make it right.

Read the full Refund & Cancellation Policy for complete details.

Spiritables supports younger creators through guardian-linked accounts:

• Young creators can design and explore Spiritables for free.
• Accounts under 18 can't make payments. A linked parent or guardian manages any subscriptions and token purchases from their own account.
• Guardians can review and manage a linked young-creator account. Questions about family accounts? submit a request.

We want Spiritables to be a creative, welcoming space. Creations that infringe others' intellectual property, sexualize minors, depict graphic violence, or otherwise break our rules aren't allowed.

See our Acceptable Use Policy for the full list, and report content or conduct that violates it — submit a request. Rights holders can file a notice via our DMCA Policy.

Had something refused, or think your account was blocked by mistake? Our filters are automatic and sometimes get it wrong. The Appeal page shows you what was flagged and lets you explain — and it keeps working even when a block has closed this form.

Reference photos you upload are used to inspire an original creation and aren't stored or published. We collect only what's needed to run your account and the Service.

For the details on what we collect and how it's used, see our Privacy Policy. To request a copy or deletion of your data, submit a request.

A creation or animation failed

Try again in a moment. You aren't charged for failed generations. If it keeps happening, note what you were doing and contact us.

I didn't get my confirmation email

Check your spam folder and confirm the address is correct. Confirmation links expire after a while — request a fresh one from the login screen if needed.

I can't sign in

Use the password reset link on the login page. If you signed up with a social login, use that same method.

Something looks broken

A hard refresh fixes most display issues. If not, submit a request with your device, browser, and a screenshot.

We're happy to help. submit a request and we'll get back to you as soon as we can.

You can also use the Contact page.